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General
How do I order VMobility?VMobility can be purchased directly through our Web site. Simply select the “Buy Now” option, which will direct you to a page where you can select a plan and purchase a subscription. [ back to top ] How do I sign up for a free trial?VMobility offers a free, no obligation 30ay trial. Choose “Free Trial” option on the home page to be directed to a page where you can sign up for your free trial. [ back to top ] Can I convert my free trial into a purchased subscription?f you do not cancel your subscription within the 30-days of your free trail, it will automatically covert into a paid starter-plan subscription account. [ back to top ] Once I have purchased my subscription, how do I manage my account?You just login to your account on our homepage. [ back to top ] How do I update company information for my account?Send a email to customercare@getvmobility.com requesting the change. Make sure to include your account number. [ back to top ] How do I set up my VMobility Remote Access Network?Unlike SSL-based VPNs that provide access to only Web-based applications, VMobility Remote Access allows your remote users to connect to any application on your network including Microsoft Exchange Servers; Customer Relationship Management (CRM) systems; office productivity programs like Excel, Word, and PowerPoint; accounting applications such as Peachtree, QuickBooks, and Microsoft Great Plains; contact management solutions such as ACT and GoldMine, engineering software, proprietary industry applications, and more! [ back to top ] How do I increase or decrease the number of licenses in my paid subscription account?You contact us by phone or email with to change your plan. You can email us at customercare@getvmobility.com. [ back to top ] How do I cancel my account?To cancel your subscription, contact our Customer Service department at 800-554-5508, ext. 304. Annual plans are subject to an early termination fee. Monthly plans will be discontinued at the end of the current service billing cycle, and will not automatically renew. [ back to top ] What payment methods do you accept?We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal. [ back to top ] Will I receive a receipt for my purchase?Yes, a receipt for your purchase will be sent to you via email. If you subscribe by month, you will also receive invoices showing each monthly fee charged to your credit card. If you have an annual plan, you will receive a new email invoice when it is time to renew your account. [ back to top ] How do I change the credit card number on my account?Contact our billing department at 800-554-5508, ext. 102. [ back to top ] How do I contact your billing department?Our billing department can be easily reached by phone, fax or email:
[ back to top ] How do I handle unauthorized charges to my credit card?If you believe your card has been charged in error, please contact us immediately at (800) 554-5503 X102. We will investigate the charge and work closely with you to resolve the matter. [ back to top ] |
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